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Services

 

We specialize in providing software development, implementation & support, and strategy & advisory services for customers looking to build, enhance, or maintain custom software solutions tailored to their specific needs and goals. Depending on the complexity 
of the project and our customers’ requirements, we offer a combination of these services to deliver comprehensive and value-added solutions.

We offer a wide range of software development, implementation & support, and strategy & advisory services designed to
meet the diverse needs of our clients. Our team of skilled professionals is dedicated to delivering high-quality solutions that
drive business growth and efficiency. Here’s a look at what we offer:

Software Development Services

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Custom Software Development

Custom Software Development

    Using the ADF Software Building Blocks our software engineers build or customize existing software (desktop, web, and mobile) applications to meet the unique requirements of our customers.

    The objectives of our software engineering team in custom software development project is to deliver software solutions that are perfectly aligned with the strategic goals and operational needs of our customers, thereby driving business success and innovation.

    Our software engineering team can also partner with customers to analyze, design, and build Product Software Solutions. MedIT's Custom Software Developed solutions are developed with ADF/Software Building Blocks and are based on Microsoft .NET Framework technology and use React, MS SQL Server, Oracle, and MySQL.

    We design and develop different types of software solutions:

    • Desktop Applications - Designed to be installed on a workstation, crucial for tasks that require high performance, complex functionalities, and reliable offline access.
    • Mobile Apps - Software applications designed specifically for use on mobile devices such as smartphones and tablets. We develop Android and iOS apps.
    • Web Application Portals - Software applications that run on web servers and are accessed through the internet from any device with a web browser.
    • Application Integration - The process of enabling independently developed applications to work together, sharing data, processes, and functionalities.

    These solutions can be installed on-premise or hosted in the MedIT Cloud Servers providing 24x7 access.

    Capabilities to build industry-based software:

    • Insurance Software Development - Success-driven insurance automation to improve productivity across marketing, sales, and service teams.
    • Healthcare Management Software - Custom healthcare software development services for clinics, hospitals, doctors, patients, nurses, and more.
    • Retail Management Software - Consistent and customer-centric shopping experiences with disruptive retail and eCommerce technology solutions.
    • Supply-Chain Management Software - Unify front-facing and back-end operations, improve warehouse performance, and manage capacity efficiently.

    Why Choose MedIT Solutions for Custom Software Development?

  1. Flexible Engagement Models - We offer flexible engagement models that accommodate diverse needs, whether that's just one expert or an entire team.
  2. Trusted Custom Software Development Partner Since 2010 - As a trusted software partner since 2010, we have long demonstrated a commitment to delivering high-quality software solutions with over a decade of experience.

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Application Integration

    Application Integration is essential for customers that are looking to streamline business processes, improve data consistency, enhance productivity, and deliver seamless experiences to their users across different systems and departments. The choice of an integration approach and technology depends on the complexity of the integration, the types of systems being integrated, scalability requirements, and the IT infrastructure and strategy.

    We use our ADF Framework to integrate applications across the organization. The objectives of our application integration services are focused at enhancing the interoperability, efficiency, and flexibility of our customers applications. By enabling different software applications to work together seamlessly, our application integration solution helps our customers to streamline their processes, improve data accuracy, and respond more agilely to changing market demands.

    Our software development team focuses on enhancing operational efficiency, improve data consistency, and support scalability and innovation. Once integrated our customers can be ensured that their IT ecosystems are robust, flexible, and are capable of supporting their strategic goals and growth initiatives. Our key objectives are:

  1. Improved Data Accessibility and Sharing
  2. Enhanced Process Efficiency
  3. Increased Interoperability
  4. Scalability and Flexibility
  5. Cost Reduction
  6. Improved Customer Experience
  7. Better Decision-Making
  8. Reduced Time to Market
  9. Ensuring Data Integrity and Security
  10. Simplifying IT Management
Application Integration

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Business Intelligence

Business Intelligence

    The goal of MedIT's BI solution is to transform raw data into meaningful and actionable insights that drive business growth, efficiency, and competitive advantage. MedIT's BI projects usually consists of two parts:

  1. Data Collection and Transformation - Collecting data from various sources within the customers organization, such as transactional databases, operational systems, spreadsheets, and external sources. This data is then integrated, cleaned, and transformed into a data warehouse which is suitable for analysis.
  2. Insights and Visualization - Our software engineering team provides the end users interactive dashboards, reports, scorecards, and data visualization capabilities to gain insights of the organization.

    The objectives of MedIT's Business Intelligence services are to leverage data to improve decision-making, enhance business performance, and gain competitive advantages. Our focus is to harness the power of data to improve various aspects of an organization's operations and strategy. The key objectives are:

  1. Enhanced Decision-Making
  2. Improved Data Quality and Accuracy
  3. Increased Operational Efficiency
  4. Competitive Advantage
  5. Financial Performance Monitoring
  6. Customer Insights
  7. Performance Measurement
  8. Strategic Planning
  9. Data Integration
  10. Regulatory Compliance
  11. Real-Time Analysis
  12. Enhanced Collaboration

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Implementation & Support Services

Product Implementation

Product Implementation

    MedIT Solutions offers tailored products designed to meet specific industry requirements and to provide our customers with centrally integrated software solutions that grow their business efficiently. To ensure a comprehensive and integrated solution, we collaborate with top-tier software solution companies to implement software solution that MedIT's software solutions can be integrated with.

    Odoo Enterprise Resource Planning (ERP) Implementation

    The Odoo ERP software is essential for businesses looking to improve efficiency, provide better insights, and ensure that all departments are working with the same information.

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Application Helpdesk

Application Helpdesk

    The Helpdesk is an application helpdesk and is the core for Business IT, which plays a critical role in ensuring reliability, availability and continuity of IT services rather than just logging and resolving end-user issues. The Helpdesk operations are delivered through a consistent set of tools and processes providing efficient and cost effective IT Services to our customers such as:

    • Striving to ensure customer satisfaction.
    • Responding to requests for support within respected time-frames.
    • Interacting with end-users in a respectful and courteous manner.
    • Requesting feedback for opportunities of improvement.
    • Continuously working to improve the quality-of-services.
    • Regularly monitoring established performance indicators.

    The MedIT helpdesk will always stand by our customers to make sure that end users will not be left alone in their daily operations. The objectives that the application helpdesk focusses on are:

  1. Resolve User Issues
  2. Provide Technical Support
  3. Troubleshooting and Problem-Solving
  4. User Training and Guidance
  5. Documentation and Knowledge Base Management
  6. Incident Management and Escalation
  7. Performance Monitoring and Reporting
  8. Continuous Improvement
  9. User Satisfaction and Feedback
  10. Security and Compliance

    The Application Helpdesk is an integral part of the products we deliver to our customers and is included in our license fee. Our helpdesk utilizes remote access tools such as TeamViewer and AnyDesk, as well as application monitoring tools integrated into our applications.

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Strategy & Advisory Services

Project Management

    Managing process automation projects with a robust project management methodology ensures that these initiatives are executed efficiently, effectively, and with minimal risk. The ADF Project Management Methodology and Tools are crucial for the success of the implementation of software solution projects, regardless of its size or complexity. It provides the framework and tools needed to plan, execute, and close projects effectively, ensuring that they deliver the desired outcomes on time, within budget, and to the required quality standards.

    Our approach is based on agile principles in which we with each sprint gather requirements, design the solution, develop, test, deploy, and maintain the software solution.

    MedIT's Project Methodology objectives are centered around delivering value to customers, adapting to change, and fostering collaboration within teams. The MedIT Project Methodology enable project teams to deliver value more efficiently, respond effectively to changes, and ultimately, enhance stakeholder satisfaction and project success.

    Our primary objectives are:

  1. Customer Satisfaction and Value Delivery
  2. Adaptability and Flexibility
  3. Iterative and Incremental Development
  4. Collaboration and Team Empowerment
  5. Continuous Improvement
  6. Transparency and Visibility
  7. Quality Focus
  8. Risk Management

    Transparency is a key part of how we work at MedIT Solutions. We believe it helps build trust, accountability, and understanding with our clients. We make sure to keep communication clear and honest, giving our clients all the information they need about our services, their projects, and what results they can expect.

    We keep an eye on how projects are going and their quality and security using our own tool called MedIT's Business Operation Manager (BOM). We collect metrics on project progress, budget utilization, quality assurance, and engineering performance, allowing us to track the state of the project effectively.

    Our aim is to create strong partnerships with our clients based on integrity and confidence.

Project Management

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IT Strategy & Advisory

    Aligning an IT Solution that supports the business goals is challenging. With all the technology advancements it can be a difficult task for customers to navigate this complexity.

    We specialize in providing expert IT Strategy & Advisory Services aimed at helping our clients define and implement the optimal IT solutions aligned with their business goals. Leveraging our deep industry knowledge and technical expertise, we work closely with our customers to:

    • Strategic Alignment - Align IT strategies with overall business objectives to drive growth and efficiency.
    • Technology Assessment - Assess current IT infrastructure and capabilities to identify gaps and opportunities.
    • Roadmap Development - Create comprehensive IT roadmaps outlining key initiatives, timelines, and resource requirements.
    • Risk Management - Develop strategies to mitigate risks and ensure compliance with industry standards.
    • Change Management - Facilitate smooth transitions and adoption of new technologies through effective change management practices.

    Our goal is to empower businesses with strategic IT insights and actionable plans that optimize technology investments and propel long-term success. The objectives of IT Strategy & Advisory Service are centered around aligning technology with business goals, optimizing IT investments, and ensuring that technology initiatives drive business success. Our objectives are:

  1. Align IT with Business Goals
  2. Optimize IT Investments
  3. Enhance Operational Efficiency
  4. Enable Digital Transformation - A digital mindset and user training plan.
  5. Improve IT Governance and Risk Management
  6. Foster Innovation
  7. Enhance Customer Experience
  8. Support Scalability and Growth
  9. Facilitate Data-Driven Decision Making
  10. Ensure Business Continuity

    By focusing on these objectives our customers will be leveraging technology effectively, IT initiatives will be aligned with business goals, and they will achieve sustainable success.

IT Strategy & Advisory

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Practical Training

    Our practical application training courses are designed to help our end users/participants to gain proficiency in using specific software applications or tools. These training courses are practical training courses. By choosing the right training course, our end-users/participants can enhance their proficiency and productivity in using specific software applications effectively. Training courses are in-class or can be given remotely using online presentations tools such as Zoom or MS Teams. Each participant that completed the training course successfully receives a certificate of completion from our trainers.

    The objectives of MedIT's practical application training classes are designed to equip end-users/participants with hands-on skills and real-world experience that are directly applicable to their professional roles.

    Our focus is to enhance our customers workforce readiness, productivity, and overall performance in today's dynamic and competitive business environment. The main objectives of practical application training classes are:

  1. Skill Development
  2. Real-World Experience
  3. Hands-On Learning
  4. Application of Theoretical Knowledge
  5. Job Readiness
  6. Problem-Solving Skills
  7. Team Collaboration
  8. Continuous Improvement
  9. Evaluation and Feedback
  10. Ethical and Professional Standards

    In addition to our standard training courses MedIT provides custom application specific training classes for the end-users of our customers.

Practical Training

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