Introduction:

MedIT Solutions is a dynamic and innovative company dedicated to providing top-notch technical support and solutions
to our clients. We are seeking a motivated and skilled Application Helpdesk Engineer to join our team and help us deliver
 exceptional service.

Job Description:

You’ll be joining a small, dedicated team of software engineers to provide second level technical support to
stakeholders across all areas of the business. You will be at the core of identifying, researching and resolving
 technical issues and will provide ongoing guidance to the MedIT’s software solutions users.

As a Helpdesk Engineer, you will be the first point of contact for our clients, providing technical support and
 troubleshooting assistance. Your primary responsibilities will include:

✓ Technical Support: Provide timely and effective technical support to clients via phone, email, and chat.
✓ Issue Resolution: Diagnose and resolve technical issues related to hardware, software, and network systems.
✓ Documentation: Maintain accurate records of support requests and resolutions in the helpdesk system.
✓ Client Training: Assist clients in understanding and using software and hardware solutions.
✓ Escalation Management: Escalate complex issues to higher-level support or specialized teams as needed.
✓ System Monitoring: Monitor system performance and proactively identify potential issues.
✓ Continuous Improvement: Participate in continuous improvement initiatives to enhance support processes
    and client satisfaction.
✓ Ticket Registration: Keeping the ticketing up-to-date and keeping all stakeholders informed through the 
    communication channels of the ticketing system.

Qualifications:

✓ Education: A degree in Information Technology, Computer Science, or a related field such as healthcare,
   finance, insurance, or retail is preferred.
✓ Experience: Previous experience in a helpdesk or technical support role is an advantage.
✓ Technical Skills: Proficiency in troubleshooting databases, hardware, software, and network issues.
✓ Debugging Applications: Using the MS Visual Studio tools being able to step and diagnose the issues.
✓ Communication Skills: Excellent verbal and written communication skills. Ability to explain technical
    concepts to non-technical users.
✓ Problem-Solving Skills: Strong analytical and problem-solving abilities.
✓ Customer Service: A customer-oriented attitude with a focus on delivering high-quality support.

Benefits

✓ An appropriate salary based on your experience and education.
✓ Opportunities for professional growth and development.
✓ A supportive and collaborative work environment.
✓ Access to the latest technologies and tools.
✓ Flexible working hours and potential for remote work.

 Sounds interesting Join the MedIT Solutions team and be part of a team that values innovation, customer satisfaction,
and continuous improvement. We look forward to receiving your application!